Insert the paper path cover back into the printer. Apply a moderate amount of pressure to remove any dust or dirt buildup. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. Fix 4: Turn on printer. If the print carriage is not obstructed, move the print carriage to the right or left of the printer and remove any jammed paper. Remove any loose or jammed paper that is accessible from the ink cartridge access area. I will never buy any products from HP again, Thank you for posting in this thread. Check for jammed paper underneath the flip gate. We did have a paper jam in our HP Officejet 6700. So my problem is my printer hp officejet all-in-one and It always says:"Open door Clear carriage jam and then press ok" and I hear my printer make loud noise especially when the cartridge is sliding on the right side of the printer, so i notice the cartridge when it reach the right side of printer it stop for a while then slide a little bit left,right,left then right PAK!!! Tips for better search results. Open the printer lid. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find. If you continue to get this message, contact HP. Please try again shortly. Turn the printer off, then on. I got no help from HP personnel. I read that a paper jam happens and it spits out one blank page after every print. The following steps apply to both real and false paper jams. The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cord to a wall outlet and to the printer. The printer should be directly connected to the wall outlet and not to a surge protector. - Examples: LG534UA For Samsung Print products, enter the M/C or … Every Paper has been removed and we thoroughly triple checked it with a LED-lamp. If you have any other questions about posting in the community, please feel free to send me a private message! Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. Pull out any jammed paper from the rollers. -, Include keywords along with product name. Have you tried to use some other paper of good quality, mainly the HP paper? I have tried to make sure that the paper is lined up properly, but no matter what, the problem keeps happening. HP OfficeJet Pro 6978 All-in-One Printer Supercharge the office with affordable color and fast two-sided performance. Remove any loose paper or obstructions found. My computer just recently had a carriage jam and i have no idea what to do. Any changes made to your system before the issue occurred The printer might report a paper jam even when there is no jammed paper. Firmly push the carriage to the left side of the printer, and then push it to the right side. Clean the rollers behind the ink access area of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located. Press down the buttons on both sides of the input tray, and then pull to remove the input tray. Unplug the power cord from the power source. When i start up my computer the carriage … Looking for a repair? Product Name and Number (please do not post Serial Number) My printer is no longer jamming or shooting out blank pages in between printed pages. reply to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Disconnect the power cable from the printer while the printer is still ON. HP's Virtual Agent can help troubleshoot issues with your PC or printer. If the print carriage is not obstructed, move the print carriage to the right or left of the printer and remove any jammed paper. This document is for HP OfficeJet 6950, 6951, 6954, 6956, 6958, 6962, OfficeJet Pro 6960, 6968, 6970, 6974, 6975, and 6978 All-in-One printers. We recommend starting a new thread for your issue by clicking here. If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step. If the error persists, clean the rollers in another area of the printer. We apologize for this inconvenience and are addressing the issue. Audio or sound issues? Paper jams can occur in multiple areas of the printer. I have an HP OfficeJet Pro L7780 All-in-One printer. Check for jammed paper underneath the flip gate. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth. HP INSTANT INK, HP+ PLANS: INK AND TONER. HP can identify most HP products and recommend possible solutions. I genuinely hope the issue gets resolved without hassles and the unit works great. Turn off the printer, and then disconnect the power cord. Disconnect any other cables if connected the printer. Finding your Product Number. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Save paper with HP® United States 4. Reconnect the power cable to print and the printer should power ON by itself. Try our automated HP Audio check! To avoid tearing the paper, use both hands to pull out the paper. Turn off the printer, and then disconnect the power cord and any other cables. Press the cloth against the rollers, and then rotate them upward with your fingers. Learn more, Fix and resolve Windows 10 update issue on HP Computer or Printer. I have an HP OfficeJet Pro 6820. it sounds like that. Download the latest drivers, firmware, and software for your HP OfficeJet Pro 6978 All-in-One Printer.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system. Allow the rollers to dry completely (approximately 10 minutes). • Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A Apply a moderate amount of pressure to remove any dust or dirt buildup. {{#if (eq ../this.length 3)}}. Tasks Made Easy The OfficeJet Pro 6975 is a master at multitasking. I restarted and restarted and restarted and still get "there is a problem with the printer or print system. - Read and understand all instructions in the documentation that comes with the printer. Let me take a moment to thank you for posting on the HP Support Forums. This page requires Javascript. If at this point, the printer is still not printing, continue to this next fix. This HP document helps in fixing the extra page coming out after the print. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer. Modify your browser's settings to allow Javascript to execute. Find support and troubleshooting info including software, drivers, and manuals for your HP OfficeJet Pro 6978 All-in-One Printer These steps include unpacking, installing ink cartridges & software. Check for and remove any jammed paper or scraps of paper. Turn on the printer, if it is not already on. Try to print. Press the flip gate down until it snaps into place, and then reinsert the paper path cover. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Paper jams can be real or false. I removed the back and front lids. If the error persists, continue to the next step. HP OfficeJet 5610 HP Officejet 5610 All-in-One Carriage Jam. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. To fix the paper jam issue, please perform the step 1, 2 and 3 from this, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". If the printer doesn’t power ON then please manually power it ON. Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. If the printer doesn’t power ON then please manually power it ON. Print, copy, scan, fax—color or black and white. © Copyright 2021 HP Development Company, L.P. Insert the input tray back into the printer. Remove any jammed paper that is accessible from the input tray area. Please wait while we gather your contact options. Tips for better search results. 0x6100004a. During a print job, the printer stops feeding pages, and a. Skip to collection list Skip to video grid Printers and All-in-Ones Fixing a Carriage Jam in the HP Officejet 2620 All-in-One Printer Reconnect the power cord to the rear of the printer, and then turn on the printer. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. While you reply to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: To fix the paper jam issue, please perform the step 1, 2 and 3 from this HP document. I had a paper jam and cleaned it out. Make sure the carriage moves freely across the width of the printer. Turn on printer and wait for it to warm up. • Example: ""Low disk space"" error in Windows Try to print. Press the flip gate down until it snaps into place, and then reinsert the paper path cover. Learn how to setup your HP OfficeJet Pro 6978 All-in-One Printer. A [software component] will damage your computer message displays when printing or while installing - Click Here, Finding your Serial Number Service or replace your HP product if the issue persists after completing all the preceding steps. Your session on HP Customer Support has timed out. I went and got brand new paper and made sure the paper jam was clear. You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock. Visit HP Support. It looks like I just needed to clean the rollers inside the printer, following the excellent video demonstration. If the error persists, check for jammed paper in another area of the printer. Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Learn how to get your HP device repaired and where to check the status online. Check the gap where the input tray was. Thank you, Didn't find what you were looking for? The Virtual Agent is currently unavailable. Opened the back lid. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. Reconnect the power cable to print and the printer should power ON by itself. Reset the printer, which might clear a false paper jam error, and then try to print again. - … To fix the paper jam issue, please perform the step 1, 2 and 3 from this HP document. Not to worry, I'll do my best to assist you with this case. Click here. Manage printing tasks and scan on the go, with the HP All-in-One Printer … Press and hold the printer’s power button for 15 seconds. - Observe all warnings and instructions marked on the product. Press and hold the printer’s power button for 15 seconds. HP Solution Center Adobe Flash player error. I have a HP Officejet pro 6978. it had a paper jam that I was able to clear but now the paper comes through Blank. Download the latest drivers, firmware, and software for your HP OfficeJet Pro 6978 All-in-One Printer.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system. Ever since the last time I added new paper to my printer, the printer keeps doing one of two things: 2) it spits out one blank page after every printer page. Try to print. Run a test print. HP Officejet Pro 6978 - keeps saying paper jam but there isn't a jam and the print cartridges won't move after I changed - Answered by a verified Technician We use cookies to give you the best possible experience on our website. - Unplug this product from wall outlets before cleaning. - Do not install or use this product near water, or when you are wet. The paper is probably of fairly cheap quality, but I've never had this kind of problem before. Reach inside the printer through the ink cartridge access door, and then manually move the carriage. Wait until the carriage is idle and silent before you continue. 2. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. HP recommends plugging the printer directly into a wall outlet. This did not work. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. HP OfficeJet Pro 6978 All-in-One Printer. If pieces of paper remain in the printer, more paper jams can occur. Lift the output tray, and then pull the input tray toward you to open it. • Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit Lift the tab on the front edge of the ADF. My HP officeJet pro 6978 is 2 months old. Unplug the power cord from the power source or electrical outlet. Ask the community. To be more helpful with your post, you can add key information if you desire: 1. Clear jammed paper from the automatic document feeder (ADF). Close the ADF cover tightly at both ends. Make sure the carriage can move freely across the width of the printer. How does HP install software and gather data? The printer software will help you: Install printer software and drivers; Create an HP account and register your printer; Connect your printer to Wi-Fi, load paper, and install cartridges; Need additional help with setup? I understand that you have an HP OfficeJet Pro 6978 All-in-One Printer. Use your fingers to lift the flip gate on the duplex rollers. It still returns a "Paper Jam" on the display and even resetting the printer does not make it go away. Even used a fine vacuum cleaner to dust wipe the printer. Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it. See your browser's documentation for specific instructions. By using this site, you accept the. Clean the rollers inside the ink cartridge access area. Javascript is disabled in this browser. Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock. Lightly dampen a lint-free swab with distilled or filtered water. 3. • Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router. Some features of the tool may not be available at this time. Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Also find setup troubleshooting videos. Locate any jammed paper inside the printer. Please keep me posted. {{#each this}} - Examples: LG534UA For Samsung Print products, enter the M/C or … Wait for the cartridge carriage to move at the center of the printer. Operating System installed (if applicable) Are you selecting the correct paper size and paper type from the print settings of the application you're trying to print from? Error message (if any) Cheers! Grasp any jammed paper in the gap with both hands, and then pull the paper slowly but firmly toward you to remove it. You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock. If I try just printing things one page at a time, that sometimes works, but that isn't practical.
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